Full Glass Consulting's Recent Projects

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Recent Projects and Activities

Start-Up, Operational and Growth Planning Responsible for start-up and all operations of new organization modeled after the highly successfully Harlem Children’s Zone and focused on providing wrap-around services to break the cycle of intergenerational poverty for children and families in a 5.6 square-mile community in Charleston County, South Carolina. Helped secure FY 10/11 funding of $400K, funding commitments for $550K in FY 11/12 and $800K in FY 12/13 Conducted detailed research on best practices in the areas of parenting, education, employment, community revitalization, housing and healthcare Developed and began implementing an evidence-based, targeted three-year strategy for infusing resources into four high-poverty, under-achieving elementary schools, and Created ongoing partnerships with educational institutions, governmental partners, and business and philanthropic investors to support our outcomes-focused goals.
Future of Orchestral Music in the Lowcountry During a period when the regional orchestra had closed its doors, led an 11-month project providing consulting support for a community-wide project designed to ensure that orchestral music remained a vital part of the regional arts scene. Developed and conducted a series of World Cafe-style community forums, with 400+ participants Created and administered a community-wide online public input survey Provided staff support to an executive and philanthropic steering committee Worked closely with the committee to research and prepare a 170-page report with public recommendations to the community
Strategic Community Engagement Multiple projects for hospice and healthcare-related clients in Florida, South Carolina and Montana including beginner and advanced trainings/workshops and the creation and launch of several strategic outreach and communications plans designed to reach local and regional target audiences leveraging socal media and other grassroots community engagement approaches.
Start-Up Business Planning Development and creation of a full start-up business plan for an entrepreneurial socially-responsible business in the healthcare industry, including industry/competitive analysis, market segmentation, pro-forma financials, and marketing strategy.
Strategic Planning, Team Building and 360°Evaluations Supported Board of Directors and incoming CEO to build strategic priorities and vision, foster staff team interactions, and develop and conduct 360°evaluations.
Co-Founded and Launched International Website for Nonprofits & NGOs Third Sector Connector is an international hub for local nonprofits to connect, share ideas, get tips, and find local resources. Membership is free.
Founded and Launched Consultant Matching Service Designed innovative web-based matching service that matches nonprofit organizations with consultants and service providers in an eight county region of coastal South Carolina. Service also provides "Thrive! Prize" capacity-building grants to local nonprofits.
Staff Retreat and Employee Satisfaction Survey Worked closely with in-house planning team to design a web-based employee satisfaction survey and subsequent team-building retreat for the 150+ staff in 16 different clubs. At the retreat, the entire staff developed a new "staff creed" which includes the way that they work with each other, families, and the youth that they serve.
Community Engagement and Executive Search 6-month consulting contract to help open a new National office of the ACLU in South Carolina. Created a web-based survey for members, conducted a series of statewide focus groups with key community stakeholders, evaluated and recommended key program priorities, and then led the search process for the incoming new executive director and staff attorney.
Strategic Planning and Board Coaching Facilitated full day strategic and half-day fundraising planning session with full Board/staff to establish priorities, build a current year action plan with measurable goals, and create a timeline with activities and responsibilities. Also provided ongoing board coaching in a variety of areas on an ad-hoc basis. Planning elements:
SWOT analysis and 2013 visioning Prioritization of key programs Organizational capacity planning Elements of a successful nonprofit Building a balanced fundraising portfolio Creating and measuring program and fundraising outcomes

Board Coaching and Hiring Support
Worked closely with Board of Directors to:

Analyze organizational structure, assess priorities, and build mini-plan for hiring

Create an RFP for consulting support for grant writing, marketing, and event planning
Interview interested consultants and recommend top-tier candidates
Successfully negotiate consulting contracts

Planning and Leadership Recruitment
Engaged for a number of key projects at this community-based health center. Key Projects:

Developed annual and capital budget and pro-forma
5-year projections for $3 million expansion
Facilitated leadership retreat to develop shared vision, goals, and 3-year priorities
Led successful executive search for new Chief Executive Officer
Provided executive coaching for clinical leaders and senior managers
Wrote several large grants, developed capital campaign tools, and provided strategic guidance to fundraising/development team

Educating Tomorrow’s Nonprofit Leaders

Created new curriculum and taught graduate nonprofit management course for MBA students. Curriculum highlights:

History of the Third Sector: How Nonprofits Differ from Business Sector and Government
The 1st M : Mission (and Vision)
The 2nd M: Management (and Governance)
The 3rd M: Money (and Finance)
The 4th M: Marketing (and Outreach)
The 5th M: Mobilizing for the Future: The Impact of Technology and Social Entrepreneurism, and Quality, Benchmarking and Outcomes

Helping Small Nonprofits Flourish
Developed and presented a fundraising and donor development training for organization participating in CCF’s

N.E.W. Fund as part of a leadership training program for grassroots neighborhood groups in 4 counties throughout coastal South Carolina. Content included:

How to Identify Potential Donors and Donor Groups
Developing and Practicing the Elevator Pitch
Using the 3 H’s of Fundraising: Head, Heart and Hand
Using Data and Facts to Close the Deal

Increasing Capacity Through Senior Leadership
Seven-month in-house management consulting contract providing interim management and consulting support during

vacancies in Executive Director, Development Director, and Grantwriter positions at this professional orchestra with 46 full-time musicians, 7 full-time administrative staff, and a $2.8 million operating budget. Major accomplishments:

Ended the fiscal year in the black after several years of threatening deficits
Partnered with the Catherine French Group to recruit and hire new Executive Director
Successfully negotiated 5-year collective bargaining agreement with musicians’ union
Conducted a community-wide unmet needs survey and used data to drive new marketing and sales strategy

Boldly Setting A New Course for Future Direction
Six-month full-time management consulting contract to
re-open agency and re-launch programs.

Led local Board through intensive agency planning process resulting in new program direction
Designed and conducted a community needs assessment, focus groups, and an environmental scan to support strategic program recommendations
Recruited new executive leadership to move the agency forward
Designed and launched new Working Opportunities for Women (WOW!) program to help low-income women enter the workforce
Converted paper-based accounting system to QuickBooks and provided tactical support for two-year audit

Full Glass provides transition support, nonprofit executive search, executive and board coaching,
and management consulting to nonprofit and philanthropic organizations. Laura can be reached
directly at (888)784-3433 or via email at Laura.Deaton@FullGlassConsulting.com.